Operational Memory: What is it and what are the downfalls?

Operational Memory: What is it and what are the downfalls?

The days of working the same 9-5 for 40+ years seem to be on the path of extinction. Automation and a moderately consistent push to “try something new” means team members might not always stick to one company for their entire career. What does this mean if a valued team member gains plenty of information on their work responsibilities and/or their client? How will a company replace such a valued asset if that person leaves? No matter what, an experienced team member can easily gain strong operational memory during their time in a work position. Companies and businesses need systems to help pass this memory to other team members.