Operational Memory: What is it and what are the downfalls?

The days of working the same 9-5 for 40+ years seem to be on the path of extinction. Automation and a moderately consistent push to “try something new” means team members might not always stick to one company for their entire career. What does this mean if a valued team member gains plenty of information on their work responsibilities and/or their client? How will a company replace such a valued asset if that person leaves? No matter what, an experienced team member can easily gain strong operational memory during their time in a work position. Companies and businesses need systems to help pass this memory to other team members.

What is operational memory, exactly?

Operational memory is where a team member has “automatic” knowledge of various things about their job or work with a client. As someone puts more and more time in their work position, this tends to happen naturally. What happens when the person with all the operational knowledge leaves your company? Should that information leave?

Hopefully that person will pay their due diligence and pass on that information for others to pick up… But who knows if that will happen. If your company doesn’t have a system in place to combat this loss of information, you could be in a pickle. There is still hope, though!

If you have processes in place and use a comprehensive business operations management software system like Bento, you will not lose that data. Just because a person leaves, it doesn’t mean all of their knowledge about their work responsibilities or a client doesn’t have to.

With a system like Bento, you have a central place for all team members to keep their data.

To find out more about this, learn more about Bento today!